Terms & Conditions
Last updated: September 2019
Firefly Yoga’s timetable and terms are subject to change. We may at any time choose to withdraw a type of session, price option or promotion.
We may increase our prices at any time.
No refunds will be given on class blocks once purchased unless there is a medical reason why you cannot attend or continue the sessions.
All classes must be booked in advance via our online booking system. If you require assistance to make your booking we are happy to help via email at vicki@fireflyyoga.co.uk
Our online booking system closes registration 2 hrs before a class.
Our group classes are limited to a maximum of 10 clients per class.
All classes are pre-booked (as part of a half term block), non-refundable and are paid for in advance.
A minimum of 24 hours notice is required when cancelling or re-scheduling a private session otherwise a full charge will be incurred.
You may cancel or reschedule via our online booking system. If you give us 24 hrs notice, you will not be charged for your session and it will be available to use at another time within the period of purchase. If you neglect to give us 24 hrs notice to cancel or reschedule your booking, it will be treated as having been used, whether or not you attend, and you will not be entitled to a refund or to reschedule. There are no exceptions.
If we have to cancel your class both group or 1-2-1, for any reason, we will do our best to give you advance notice and, in such instances, it will be available to use for another booking or for group classes you may be offered a refund or class credit. It is your responsibility to make sure we have the best way to contact you to notify you of cancellations.
You cannot transfer unused sessions or bookings without permission. Such permission will not be unreasonably withheld.
Group class bookings are assigned to individual client accounts and cannot be shared between clients.
When booking you will be asked to agree to the following terms and conditions:
General Terms & Conditions:
I confirm that I have/will complete the Client Health Questionnaire to the best of my belief and update us of any changes to your health. (The link to complete the Client Health Questionnaire is sent to you in your booking confirmation email).
I understand that yoga exercises are safe but I acknowledge that it is recommended that I receive medical clearance from my doctor before starting these sessions.
I confirm that I have discussed yoga with my doctor and/or another medical professional eg: physiotherapist, osteopath, chiropractor and he/she are happy for me to take part in yoga.
I will inform my teacher or therapist before the session of any changes in my health or medical status e.g. muscle or joint pain, new medication or an injury.
I understand that my yoga instructor is not medically trained and if I have queries of a medical nature I must consult with a medical professional and take their advice.
I agree that if I feel unwell I won’t attend the session. This is for my own safety and, if it is a class, the well-being of other clients.
I understand it is not advisable to do yoga in the first trimestre of pregnancy and that I should wait until 6 weeks post birth before I resume yoga or 8-12 weeks post c-section (depending on your recovery).
I understand that Firefly Yoga has a 24 hour cancellation policy for group and 1-2-1 classes and if I fail to give sufficient notice I will be charged in full for any cancellations.
Pain is the body’s warning system and I WILL NOT ignore it. I will inform my instructor immediately if I feel any discomfort during a session.
I understand that all exercise carries a risk of injury. I accept full responsibility for attending yoga with Firefly Yoga. I choose to do so at my own risk. I understand that it is my responsibility to inform my instructor, prior to my session, should there be any changes in my medical/health status which may affect my ability to exercise.
I will observe and abide to safety and technique instructions from my yoga instructor at all times.
I understand that some yoga asana involve hands-on assists and I hereby consent to my instructor working respectfully in this way.
I understand that my yoga instructor can accept no liability for personal injury if my doctor has advised me against such exercise, if I fail to follow instructions on safety or technique or if injury is caused by negligence of another participant.
If I am attending a class with my baby I understand my baby remains my responsibility throughout the class.
I understand if I sign up for a block this is for a set number of weeks, is non-transferable & is non-refundable unless there is a medical reason why I cannot attend or continue the sessions.
I expressly agree that I have been informed that yoga involves possible risks & all exercises shall be undertaken at my sole risk & that neither Vicki Cocker or the facility shall be liable to me for any claims, demands, injuries or damages.
Amendments to the Terms
Firefly Yoga retains the right to amend these terms and conditions in any way it considers appropriate.
Method Of Refund
Refunds will be processed via our payment processor, Stripe, onto your card, as long as it is within Stripe’s own cancellation policy. If it is beyond that, the refund will be given via BACS to a UK based bank account and the delegate is responsible for providing us with the correct information to facilitate this.
Liability
Firefly Yoga does not accept any liability in case of illness, accident, loss or damage to personal effects or property on any of our courses.